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Return Policy

All sales are considered final.
Store credit is only available to items that are damaged or is a wrong item.
Refunds are given only in the form of store credit.Returns for damaged or wrong item will only be accepted if an RMA form was sent within 3 days of receiving the order (based on the tracking information), and the RMA was approved.
Return shipment costs will be the customer's responsibility under all circumstances.

How to get store credit:

1. Request an RMA form via email or phone and submit the form to Aurorakingdom@gmail.com within 3 days of receiving the order. All RMA related issues will have to be submitted via email, any other correspondences will be not be valid or considered as part of the RMA. Please include all requests and issues you would like to mention in the RMA form.
2. An RMA number will be issued for approved RMA's.
3. Once your RMA is approved, send in the return items to:

Aurora Pearls Inc.
1458 S. San Pedro St. #321
Los Angeles, CA 900154.

Your store credit will be available for use as soon the return items are received at the location specified above.
*Please be advised that all return items must be the original sale condition with original packaging and tags to be considered for a full refund.Order cancellationOrders can be cancelled as long as the order status is "Processing".
Once the order is shipped, you cannot cancel the order.

Shipping Policy
All domestic orders will be shipping via UPS, and the tracking information will be made available once the package is shipped.
Orders are shipped out daily at 5PM PST Monday through Friday. The cut-off time for same day shipping is 3PM PST, and orders placed after 3PM will be shipped the following business day.
For example, an order that is place at 5:30 PM on Friday will be shipped out on Monday at 5PM.Customers are responsible for any additional charges from UPS based on wrong or erroneous shipping information.
In the event that a package is returned due to delivery failure, the customer will be charged the original shipping cost and return shipping cost; and any balance will be issued as a store credit.
Trying our best to satisfy customer's every need is our first concern so please enjoy your online shopping with the variety of products at AURORAKINGDOM.COM! Same day order processing and shipping is available for jewelry orders placed before 3:00 PM (PST). The daily updates will keep our customers up-to-date on the latest trends and fashions. Bulk orders of $500+ qualify for free shipping via UPS Ground in the continental U.S. Only jewelry orders are eligible for the free shipping promotion. Orders with hats, caps, and/or scarves are exempt from this promotion.